Frequently Asked Questions

Our support team will try the best we can to ensure you get value out of your download. We consider refunds on a case by case scenario and will offer a full refund should we not be able to successfully solve your issues or if you have not downloaded the product yet. If you have purchased any merchandise with your emotes, any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. Since the products are printed on demand, we do not offer refunds for change of mind.

We try to make installs as quick, conveniant and easy as possible. This is why we have assured that all of our downloads can be set-up in one click. Each download also comes with support documentation for your install. Please review our Installation Guide documentation if you cannot find this in your download. StreamShift has a support email that you can contact at [email protected] You can also reach out to us on Twitter. We are usually very responsive.

YES! We over free unlimited downloads for your orders. View your order history in your account page

Shipping time varies depending on location, size of order, and more. However, usually items are printed and sent from our distribution locations between 2 and 5 days. After it has been printed and sent, it takes ON AVERAGE 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally

We ship Globally! Shipping times vary by location.